Refund and Returns Policy

Effective Date: January 6, 2025
Address: 2733 Stockholm, Wisconsin
Contact: (715) 442-6019 | info@babynapo.com

Introduction
At BabyNapo, we strive for customer satisfaction. Our Refund and Returns Policy explains the process for returning products and obtaining refunds. Please review this policy carefully to understand your rights and responsibilities.

1. Conditions for Returns Returns are accepted under the following conditions:

  • Original Condition: Items must be unused, undamaged, and in their original packaging.

  • Timeframe: Return requests must be initiated within 30 days of delivery.

  • Proof of Purchase: A receipt or order confirmation is required.

2. Refund Process Refunds are issued to the original payment method. The process includes:

  • Inspection: Returned items are inspected upon receipt to ensure they meet eligibility criteria.

  • Processing Time: Refunds are processed within 7-10 business days after inspection.

  • Notification: Customers are notified via email once the refund is processed.

3. Non-Refundable Items Certain items are ineligible for refunds, including:

  • Gift cards.

  • Customized or personalized products.

  • Final sale items.

4. How to Initiate a Return To initiate a return:

  • Contact Us: Email info@babynapo.com with your order number and reason for return.

  • Follow Instructions: Our team will provide return authorization and shipping details.

5. Return Shipping Costs Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure the return reaches us.

6. Exchanges Exchanges are allowed within 30 days for items of equal or lesser value. Contact us to initiate the process.

7. Defective or Damaged Products If your item arrives damaged or defective, please notify us within 7 days of delivery. Include photos of the item and packaging for faster resolution. In such cases, we cover return shipping costs and offer a replacement or full refund.

8. Dispute Resolution For unresolved issues, contact us directly to seek an amicable solution. If a satisfactory resolution is not achieved, you may escalate the matter to local consumer protection authorities.